Refund Policy
Last Updated: January 2025
This Refund Policy outlines the terms and conditions for refunds related to any services or products offered by Revivebio.
1. Free Educational Content
All educational content currently available on our website is provided free of charge. As such, no refunds are applicable for accessing or using this content.
2. Future Services or Products
Should we offer paid services or products in the future, this policy will be updated to reflect the applicable refund terms. Any such terms will comply with Norwegian consumer protection laws and EU regulations.
3. Norwegian Consumer Rights
In accordance with Norwegian consumer protection legislation (Angrerettloven), consumers have specific rights when purchasing goods or services:
3.1 Right of Withdrawal
For any future digital products or services, Norwegian consumers have a 14-day right of withdrawal from the date of purchase, unless:
- The consumer has explicitly consented to immediate delivery and acknowledged loss of withdrawal rights
- The digital content has been fully delivered with the consumer's prior consent
- The service has been fully performed with the consumer's prior consent
3.2 Defective Products or Services
If any future product or service is defective or does not match its description, consumers have the right to:
- Request correction or replacement
- Receive a price reduction
- Cancel the purchase and receive a full refund
4. Refund Process
Should refunds become applicable in the future, the following process will apply:
4.1 Requesting a Refund
To request a refund, contact us at:
Contact Person: Ingrid Solberg
Email: callback@revivebio.world
Phone: +47 21 07 70 00
Address: Lovisenberggata 8, 0456 Oslo, Norway
Please include:
- Your name and contact information
- Order or transaction reference number
- Reason for the refund request
- Date of purchase
4.2 Processing Time
Refund requests will be reviewed within 5 business days of receipt. Approved refunds will be processed within 14 days and returned using the original payment method.
4.3 Refund Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution.
5. Non-Refundable Items
The following items, if offered in the future, would not be eligible for refunds:
- Services that have been fully delivered with prior consent
- Digital content that has been fully accessed or downloaded with prior consent
- Personalized or customized services that have been completed
- Time-sensitive services after the scheduled date has passed
6. Partial Refunds
In certain circumstances, partial refunds may be granted for:
- Services that were partially delivered
- Products or services that do not fully meet the described specifications
- Situations where a full refund is not warranted but compensation is appropriate
7. Disputes
If you are not satisfied with our response to your refund request, you have the right to:
7.1 Consumer Council
Contact the Norwegian Consumer Council (Forbrukerrådet):
Website: forbrukerradet.no
Phone: +47 23 40 05 00
7.2 Consumer Disputes Committee
Submit a complaint to the Norwegian Consumer Disputes Committee (Forbrukertvistutvalget):
Website: forbrukertvistutvalget.no
7.3 European ODR Platform
For EU consumers, disputes can be submitted through the European Commission's Online Dispute Resolution platform:
Website: ec.europa.eu/consumers/odr
8. Exceptions and Special Circumstances
We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:
- Technical errors affecting service delivery
- Extraordinary circumstances beyond our control
- Goodwill gestures in specific situations
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to affected users.
10. Contact Information
For questions about this Refund Policy or to request a refund, contact us:
Contact Person: Ingrid Solberg
Email: callback@revivebio.world
Phone: +47 21 07 70 00
Address: Lovisenberggata 8, 0456 Oslo, Norway
11. Governing Law
This Refund Policy is governed by Norwegian law, including the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven) and the Right of Withdrawal Act (Angrerettloven).